The Mobile Application is available on iOS (iPhone), Android and Windows Phone. The application is named ER24 IDme under 'Cellfind'.

Yes.

No, the Mobile Application is free of charge.

A user will only be able to validate their number and access the Mobile Application after they have successfully registered and paid via the ER24 IDme website. The link to the website is www.er24-idme.co.za

• Go to www.er24-idme.co.za
• Click on the 'SIGN UP' button
• Enter your mobile number
• A Random Verification Code will be sent to you via SMS: To proceed with IDme registration, please enter XXXXXXXXXX (RVC) exactly on the website
• Enter the RVC PIN
• Click on 'PAY BY CREDIT CARD' - you will be re-directed to a secure payment gateway to make payment
• After successful payment you will be registered for the service and will receive an SMS: You have been registered for ER24 IDme. To activate the panic service, login with Login ID (your mobile number) and Password XXXXXXX (password) at http://www.er24-idme.co.za
• You will be re-directed to the sign up confirmation page
• Click on 'LOGIN' and enter your credentials on the pop-up window exactly as displayed in the SMS
• Accept the Terms and Conditions
• You will be directed to the 'Change Password' page - after changing your password you will be directed to your dashboard
• Click on 'Manage profile' and complete your profile to activate the service

The cost of the service is R15 per month, billed as an annual upfront payment of R180.

Yes, the payment is facilitated via a secure HTTPS link.

Yes.

The service includes everything listed below. Where applicable, please take note that ER24 reserves the right to bill your medical aid service provider for transport:

Emergency Response, Stabilisation - Guaranteed
Medical Transportation - Subject to alernate reimbursement model
Emergency Medical Information - Telephonic advice only
Medical Assistance Hotline - Telephonic advice only
Telephonic Trauma Support Lines - Telephonic advice only

Our team of medical professionals will prioritise a transfer based on medical conditions, the degree of urgency, the patient's state and fitness to travel. Other considerations include but are not limited to airport availability, weather conditions and distance to be covered as assessed by the Contact Centre doctor. Our Contact Centre and operational team will determine whether transport will be provided by medically-equipped helicopter, regular scheduled flight or road.

ER24 will absorb the cost of the emergency transport.

If the user has the Mobile Application, the panic is activated by tapping on the panic button in the ER24 IDme application.
• The user must ensure that he/she has data.

If the user has a feature phone, the panic is activated by dialling *120*880*084124# (Tip – save this as a speed dial).
• The user must ensure that he/she has airtime.

084 124

*120*880*084124#

ER24's Contact Centre will immediately dispatch an appropriate road or air ambulance which is staffed by our appropriately qualified emergency medical care practitioners. Once at the scene of the incident, life-saving support will be provided to the patient and where relevant, the patient will be stabilised before transfer is provided to the closest most appropriate medical facility or as per client customised requirements.

ER24 medical personnel, including paramedics, nurses and doctors, will be available 24 hours a day to provide general medical assistance. This is an advisory and information service, as a telephonic conversation does not permit an accurate diagnosis.

ER24's Trauma Support team will provide support and trauma counselling. Telephonic counselling services are available 24 hours a day, seven days a week.

• Natural death
• Unnatural death
• Crime related incidents (hi-jacking, armed robbery, shooting, stabbing)
• Sexual assault
• Attempted suicide
• Past trauma
• Domestic violence
• Drowning
• Hospital support
• Death notifications