How do I find the ER24 IDme Mobile Application?
The Mobile Application is available on iOS (iPhone), Android and Windows
Phone. The application is named ER24 IDme under 'Cellfind'.
I have downloaded the Mobile Application, however, I am unable to validate my number.
A user will only be able to validate their number and access the Mobile
Application after they have successfully registered and paid via the ER24
IDme website. The link to the website is www.er24-idme.co.za
How do I register for ER24 IDme?
- Go to www.er24-idme.co.za
- Click on the 'SIGN UP' button
- Enter your mobile number
- A Random Verification Code will be sent to you via SMS:
To proceed with IDme registration, please enter XXXXXXXXXX (RVC) exactly
on the website
- Enter the RVC PIN
- Click on 'PAY BY CREDIT CARD' - you will be re-directed to a secure payment
gateway to make payment
- After successful payment you will be registered for the service and will receive an SMS:
You have been registered for ER24 IDme. To activate the panic service,
login with Login ID (your mobile number) and Password XXXXXXX (password)
- You will be re-directed to the sign up confirmation page
- Click on 'LOGIN' and enter your credentials on the pop-up window
exactly as displayed in the SMS
- Accept the Terms and Conditions
- You will be directed to the 'Change Password' page - after changing your password
you will be directed to your dashboard
- Click on 'Manage profile' and
complete your profile to activate the service
How much does the ER24 IDme service cost?
The cost of the service is R15 per month, billed as an annual upfront
payment of R180.
What does the service include?
The service includes everything listed below. Where applicable,
please take note that ER24 reserves the right to bill your medical aid
service provider for transport:
Emergency Response, Stabilisation - Guaranteed
Medical Transportation - Subject to alernate reimbursement model
Emergency Medical Information - Telephonic advice only
Medical Assistance Hotline - Telephonic advice only
Telephonic Trauma Support Lines - Telephonic advice only
Our team of medical professionals will prioritise a transfer based on
medical conditions, the degree of urgency, the patient's state and fitness
to travel. Other considerations include but are not limited to airport
availability, weather conditions and distance to be covered as assessed
by the Contact Centre doctor. Our Contact Centre and operational team will
determine whether transport will be provided by medically-equipped helicopter,
regular scheduled flight or road.
What if I don't have medical aid?
ER24 will absorb the cost of the emergency transport.
How do I activate the panic service?
If the user has the Mobile Application, the panic is activated by tapping
on the panic button in the ER24 IDme application.
• The user must ensure that he/she has data.
If the user has a feature phone, the panic is activated by dialling *120*880*084124#
(Tip – save this as a speed dial).
• The user must ensure that he/she has airtime.
Emergency Response, Stabilisation?
ER24's Contact Centre will immediately dispatch an appropriate road or
air ambulance which is staffed by our appropriately qualified emergency
medical care practitioners. Once at the scene of the incident, life-saving
support will be provided to the patient and where relevant, the patient
will be stabilised before transfer is provided to the closest most appropriate
medical facility or as per client customised requirements.
Medical Assistance Hotline?
ER24 medical personnel, including paramedics, nurses and doctors, will
be available 24 hours a day to provide general medical assistance. This
is an advisory and information service, as a telephonic conversation does
not permit an accurate diagnosis.
Telephonic Trauma Support Lines?
ER24's Trauma Support team will provide support and trauma counselling.
Telephonic counselling services are available 24 hours a day, seven days
- Natural death
- Unnatural death
- Crime related incidents (hi-jacking, armed robbery, shooting, stabbing)
- Sexual assault
- Attempted suicide
- Past trauma
- Domestic violence
- Hospital support
- Death notifications