No more panic with IDme

IDme is a cell phone based, voice-free panic button system that allows the activation of a panic button in an emergency.
On activation, the panic button will initiate a response by ER24 Emergency Medical Services (EMS).



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How does IDme work?

Watch the video


1. Press panic button

The panic button is activated by tapping on the 'Press to panic' button on the home screen of the IDme mobile application or by saving *120*880*084124#  as a speed-dial and triggering via a long press.

2. Find phone location

The whereabouts of the cell phone will be determined via GPS. Alternatively, the location of the handset will be calculated by establishing the distance of the cell phone in relation to the nearest cellular tower (MTN & Vodacom only). 

3. Alert ER24 EMS

When the panic button is activated, an instant alert will be triggered at the ER24 EMS Contact Centre. The Contact Centre co-ordinator will attempt to reach the person telephonically.

4. Dispatch emergency unit

The ER24 EMS co-ordinator will dispatch the appropriate unit once the exact nature of the distress call has been determined.

5. Notify next of kin

The co-ordinator will communicate with the next of kin (as specified on the subscriber account) and keep them informed of the situation.



Sign up for IDme today.


IDME INDIVIDUAL

R15

per month, per subscriber

R180 per annum payable upfront


  • Emergency Response, Stabilisation
  • Medical Transportation
  • Telephonic Emergency Medical Information
  • Medical Assistance Hotline
  • Telephonic Trauma Support Lines

You can direct enquiries via e-mail to sales@cellfind.co.za



Frequently Asked Questions


How do I find the ER24 IDme Mobile Application?

The Mobile Application is available on iOS (iPhone), Android and Windows Phone. The application is named ER24 IDme under 'Cellfind'.

I have downloaded the Mobile Application, however, I am unable to validate my number.

A user will only be able to validate their number and access the Mobile Application after they have successfully registered and paid via the ER24 IDme website. The link to the website is www.er24-idme.co.za

How do I register for ER24 IDme?

  • Go to www.er24-idme.co.za
  • Click on the 'SIGN UP' button
  • Enter your mobile number
  • A Random Verification Code will be sent to you via SMS: To proceed with IDme registration, please enter XXXXXXXXXX (RVC) exactly on the website
  • Enter the RVC PIN
  • Click on 'PAY BY CREDIT CARD' - you will be re-directed to a secure payment gateway to make payment
  • After successful payment you will be registered for the service and will receive an SMS: You have been registered for ER24 IDme. To activate the panic service, login with Login ID (your mobile number) and Password XXXXXXX (password) at http://www.er24-idme.co.za
  • You will be re-directed to the sign up confirmation page
  • Click on 'LOGIN' and enter your credentials on the pop-up window exactly as displayed in the SMS
  • Accept the Terms and Conditions
  • You will be directed to the 'Change Password' page - after changing your password you will be directed to your dashboard
  • Click on 'Manage profile' and complete your profile to activate the service

How much does the ER24 IDme service cost?

The cost of the service is R15 per month, billed as an annual upfront payment of R180.

Is it safe for me to enter my credit card details on the website?

Yes, the payment is facilitated via a secure HTTPS link.

What does the service include?

The service includes everything listed below. Where applicable, please take note that ER24 reserves the right to bill your medical aid service provider for transport:

Emergency Response, Stabilisation - Guaranteed
Medical Transportation - Subject to alernate reimbursement model
Emergency Medical Information - Telephonic advice only
Medical Assistance Hotline - Telephonic advice only
Telephonic Trauma Support Lines - Telephonic advice only

Our team of medical professionals will prioritise a transfer based on medical conditions, the degree of urgency, the patient's state and fitness to travel. Other considerations include but are not limited to airport availability, weather conditions and distance to be covered as assessed by the Contact Centre doctor. Our Contact Centre and operational team will determine whether transport will be provided by medically-equipped helicopter, regular scheduled flight or road.

What if I don't have medical aid?

ER24 will absorb the cost of the emergency transport.

How do I activate the panic service?

If the user has the Mobile Application, the panic is activated by tapping on the panic button in the ER24 IDme application.
• The user must ensure that he/she has data.

If the user has a feature phone, the panic is activated by dialling *120*880*084124# (Tip – save this as a speed dial).
• The user must ensure that he/she has airtime.

Emergency Response, Stabilisation?

ER24's Contact Centre will immediately dispatch an appropriate road or air ambulance which is staffed by our appropriately qualified emergency medical care practitioners. Once at the scene of the incident, life-saving support will be provided to the patient and where relevant, the patient will be stabilised before transfer is provided to the closest most appropriate medical facility or as per client customised requirements.

Medical Assistance Hotline?

ER24 medical personnel, including paramedics, nurses and doctors, will be available 24 hours a day to provide general medical assistance. This is an advisory and information service, as a telephonic conversation does not permit an accurate diagnosis.

Telephonic Trauma Support Lines?

ER24's Trauma Support team will provide support and trauma counselling. Telephonic counselling services are available 24 hours a day, seven days a week.

  • Natural death
  • Unnatural death
  • Crime related incidents (hi-jacking, armed robbery, shooting, stabbing)
  • Sexual assault
  • Attempted suicide
  • Past trauma
  • Domestic violence
  • Drowning
  • Hospital support
  • Death notifications


Contact us

For any queries please feel free to contact us using any of the following methods:



Message us

Send us a message, testimonial or a question.

Emergency number

084 124

Telephone number

0861 084 124


Email

info@er24.co.za


Postal Address

ER24 Emergency Medical Services
PO Box 242
Paulshof
2056


Physical Address

Cambridge Office Park
Manor 1
Cnr Stone Haven & Witkoppen Roads
Paulshof
2056