Protea Coin Assist is a cell phone based, voice-free emergency assist button system that allows the
activation of a panic button in an emergency. On activation, the emergency assist button will initiate a response by Protea Coin Group or RegAlert Emergency Solutions.
By activating the emergency assist button, which is a preset number saved as a speed-dial on your cell phone, the whereabouts of the cell phone will be located using location-based
services.
The location of the cell phone will be pinpointed to within approximately 200 metres of the cell phone's location depending on the area and interaction with other
cell phone signals and proximity to the nearest cell masts.
When the emergency assist button is activated, an instant alert will be triggered at the call centre. The call centre co-ordinator will attempt to reach the person telephonically,
and in addition the cell phone number will be routed via a positioning server enabling the cell phone's position to be identified and mapped instantaneously, giving an indication of the location
of the distress call.
The call centre co-ordinator will then systematically interface with other emergency response services and communicate with relatives, friends, and medical care-givers,
to ascertain the exact nature of the distress call and send out the appropriate response unit.
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